So here’s a quick survey for you. If you had a choice would you rather:
- Have a root canal
- Have a colonoscopy
- Go to the Department of Motor Vehicles
Sorry, “None of the above” is not an option.
Seriously. Does anyone like going to the DMV? Does anyone enjoy standing in long lines, filling out confusing paperwork and then sitting around for an hour or two or…
You get the point. And if you live in Connecticut, Governor Dannel Malloy feels your pain. Or so he says. According to a recent article in The Courant, the state’s chief executive knows just how to make future trips to the DMV quicker.
If you’re so inclined, you can learn all about Malloy’s plan here. Personally, I think the solution is painfully obvious. Hire and train more people. There’s nothing more infuriating than walking into the Department of Motor Vehicles and seeing one hundred people in line and a grand total of twelve DMV staffers on duty to meet their needs. As long as that’s the case, of course you’ll be waiting forever! Furthermore, and this is an important caveat, make sure the staffers on duty know what they’re doing. If there’s one thing that is more aggravating than the scenario I just mentioned, it’s standing in line forever and then having the person in front of you ask the clerk a difficult question. In my experience, it will add at least fifteen minutes to your wait — less if you are lucky.
Of course this idea will generate a backlash from many Connecticut residents and politicians who bemoan the state of its fiscal health and despise the idea of a bloated government workforce.
If the state can’t or won’t expand DMV staff to meet existing needs, perhaps it could simplify or reduce the rules that necessitate trips to the DMV.
There are other options. Some have suggested outsourcing or privatization. Maybe a multi-faceted approach would be best. I guess only time will tell. For now all I know for sure is that something has to give.